When you outsource your IT services, you’re in a position to take advantage of the benefits of outsourcing. For example, you can reduce costs and increase productivity by outsourcing more…
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The Importance of a Service Level Agreement for Your Business
A service level agreement (SLA) is a contract between two parties that outlines the minimum acceptable performance of a service, along with steps that will be taken to address performance…
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A Step-by-Step Guide to Writing a Simple Service Level Agreement
A service level agreement is a document that sets out expectations and obligations between two parties involved in a service. It is used to manage services and set the standards…
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